Terms of Service and Conditions

Terms of Service and Conditions for Affordable Smart Options Enterprise

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1. Introduction

Welcome to Affordable Smart Options Enterprise, your premier online store for a comprehensive range of home, kitchen, and bathroom appliances, as well as bedding products. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

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2. Eligibility

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction. By using our website, you represent that you meet this requirement.

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3. Orders and Payments

All orders placed on our website are subject to acceptance and availability. Affordable Smart Options Enterprise reserves the right to refuse or cancel any order for any reason. Prices and availability of products are subject to change without notice.

Payment for orders can be made via Mobile Money (M-Pesa) Offline Payment or other payment methods as may be made available on our website. Full payment is required before delivery unless otherwise specified.

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4. Shipping and Delivery

Affordable Smart Options Enterprise offers delivery services within Kenya. Orders are typically delivered within 24 to 48 hours, depending on your location and the time the order was placed. Orders placed after 5:00 PM East African Time (Nairobi) on weekdays or on weekends will be processed on the next business day.

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5. Returns and Refunds

Affordable Smart Options Enterprise is committed to your satisfaction. If you are not satisfied with your purchase, you may initiate a return within 7 days of receiving your order under the following conditions:

• Missing Items: If your order arrives with missing components, contact us immediately for a replacement or refund.

• Unused Items: Returns are accepted for unused items in their original condition.

• Inauthentic Items: If you suspect that an item is not genuine, please contact us for investigation and resolution.

• Incorrect Items: If the delivered item does not match your order, you can request a return or exchange within 7 days.

• Fit Issues: If an item does not fit as expected, return it in its original packaging for an exchange or refund.

• Damaged or Defective Items: Notify us immediately if your item is broken or defective for a replacement or refund.

 

To initiate a return, contact our customer service team at +254743853260 or email smartenterpriseke@gmail.com within 7 days of delivery. Refunds are processed within 2 business days via M-Pesa under qualifying circumstances.

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6. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

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7. Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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8. Third-Party Disclosure

We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These providers are obligated to keep your information confidential and secure.

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9. Intellectual Property

All content on the Affordable Smart Options Enterprise website, including text, images, logos, and product descriptions, is the property of Smart Enterprise and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.

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10. Limitation of Liability

Affrodable Smart Options Enterprise will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our website or services, even if we have been advised of the possibility of such damages.

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11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or related to these terms will be resolved in the courts of Kenya.

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12. Changes to Terms

Affordable Smart Options Enterprise reserves the right to update or modify these Terms of Service at any time without prior notice. Your continued use of our website following any changes constitutes your acceptance of the new terms.

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13. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us at:

Phone: +254743853260
Email: smartenterpriseke@gmail.com

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Thank you for choosing Affordable Smart  Options Enterprise. Your satisfaction is our top priority.